Privacy Policy

1. Introduction

Mableton Plumber Pro ("we," "our," or "us") is dedicated to protecting the privacy of homeowners and commercial clients who access our website (https://mabeltonplumberpro.com) or use our professional plumbing dispatch and repair services across Mableton and Cobb County, Georgia. This Privacy Policy details how we gather, utilize, store, and safeguard your personal data.

2. Information We Collect

We collect information that you directly provide when requesting service, scheduling dispatch, or inquiring about plumbing estimates:

• Contact Details: Your full name, service address, telephone number, and email address.
• Service & Diagnostic Details: Notes regarding your plumbing symptoms, residential layout, fixture types, emergency status, and past repair history.
• Billing & Transaction Information: Invoicing records, approved estimates, payment confirmations, and warranty documentation. (Payment card processing is performed securely via encrypted PCI-DSS compliant merchant gateways).
• Technical & Log Data: IP addresses, browser types, device identifiers, and pages visited to ensure site stability, performance, and security.

3. How We Use Your Information

Your information is used strictly to deliver and manage professional plumbing trade services, including:

• Dispatching certified Georgia Master Plumbers to your physical property.
• Providing ETA updates and technician arrival SMS notifications.
• Generating transparent, upfront written quotes and completing invoice processing.
• Fulfilling our 1-Year Parts & Labor Workmanship Warranty obligations.
• Answering customer inquiries and providing emergency telephone troubleshooting.

4. Text Messaging (SMS) Terms & Dispatch Alerts

If you provide your mobile telephone number when scheduling service or speaking with our dispatch team, you consent to receive service-related notifications (such as "Technician Carlos is in route with an ETA of 15 minutes"). We do not send unsolicited marketing text blasts. You may opt out of SMS alerts at any time by replying STOP.

5. No Sale of Personal Data

We do not sell, rent, lease, or trade your personal information to third-party data brokers or marketing agencies under any circumstance. Your information is shared only with trusted operational partners necessary to perform plumbing services (such as dispatch routing software and payment merchant processors).

6. Data Security & Retention

We employ industry-standard administrative, physical, and technical security protocols, including HTTPS SSL encryption across our entire domain, firewall protections, and restricted employee access to service files. Personal data is maintained only as long as required to honor service warranties, accounting requirements, and municipal trade compliance.

7. Your Consumer Privacy Rights

Residents of Georgia and the United States have the right to request access to the personal data we maintain about them, request corrections to inaccurate contact details, or request deletion of non-essential records. To exercise any of these rights, please contact our privacy compliance officer.

8. Contact Our Privacy Office

If you have any questions or concerns regarding our privacy practices, please reach out to us directly: